Refund Policy

Last Updated: May 1, 2024

Introduction

wovomzen is committed to providing high-quality travel information and services to our customers. This Refund Policy outlines our procedures regarding refunds for any paid products or services offered through our website. By purchasing any product or service from wovomzen, you agree to the terms of this Refund Policy.

Types of Products and Services

wovomzen offers the following types of products and services that may be subject to this Refund Policy:

  • Digital Products: Downloadable travel guides, e-books, and other digital content
  • Premium Memberships: Subscription-based access to exclusive content and features
  • Personalized Travel Itineraries: Custom travel plans created specifically for individual travelers
  • Travel Consultation Services: One-on-one advice and planning assistance from our travel experts

Digital Products

Eligibility for Refund

Due to the nature of digital products, all sales of downloadable travel guides, e-books, and other digital content are generally final. However, we may consider refunds in the following circumstances:

  • The digital product is corrupted or otherwise technically defective
  • The digital product significantly differs from its description on our website
  • You have been charged multiple times for the same digital product due to a technical error

Refund Process for Digital Products

To request a refund for a digital product:

  1. Contact us at [email protected] within 14 days of your purchase
  2. Include your order number and a detailed explanation of the issue
  3. Our customer service team will review your request and respond within 5 business days
  4. If approved, refunds will be processed back to the original payment method within 10 business days

Premium Memberships

Cancellation and Refund Policy

For subscription-based premium memberships:

  • Monthly Subscriptions: You may cancel your subscription at any time. No refunds will be provided for the current billing period, but no further charges will be made.
  • Annual Subscriptions: You may request a prorated refund within the first 30 days of a new annual subscription. After 30 days, annual subscriptions may be cancelled, but no refund will be provided for the remaining period.

How to Cancel Premium Memberships

To cancel your premium membership:

  1. Log in to your account on our website
  2. Navigate to "Account Settings" > "Membership"
  3. Select "Cancel Membership" and follow the prompts
  4. Alternatively, email us at [email protected] with your cancellation request

Personalized Travel Itineraries

Refund Eligibility

Due to the custom nature of personalized travel itineraries, our refund policy is as follows:

  • Before Work Begins: Full refund is available if you cancel before our team begins creating your itinerary (typically within 48 hours of purchase)
  • Work in Progress: 50% refund if you cancel after work has begun but before delivery of the final itinerary
  • After Delivery: No refund is available after the completed itinerary has been delivered, unless there are significant factual errors or omissions that make the itinerary unusable

Revision Policy

Instead of a refund, we offer a revision process for personalized travel itineraries:

  • You may request up to two rounds of revisions within 14 days of receiving your itinerary
  • Revisions must be reasonable and within the original scope of the itinerary request
  • Major changes to destination, duration, or travel style may incur additional charges

Travel Consultation Services

Cancellation and Refund Policy

For scheduled travel consultation services:

  • More than 48 Hours Notice: Full refund or rescheduling with no fee
  • 24-48 Hours Notice: 50% refund or rescheduling with no fee
  • Less than 24 Hours Notice: No refund, but one-time rescheduling is available with a 25% fee
  • No-Show: No refund or rescheduling option

If we need to cancel or reschedule a consultation, we will offer you a full refund or priority rescheduling, along with a 10% discount on your next consultation as compensation for any inconvenience.

Force Majeure

In cases where events beyond our control prevent us from delivering our services (such as natural disasters, widespread technical failures, or other extraordinary circumstances), we will work with customers on a case-by-case basis to provide appropriate remedies, which may include partial refunds, credits for future purchases, or rescheduling of services.

Third-Party Services

wovomzen may sometimes provide links to third-party services (such as hotel bookings, tour operators, or transportation providers). Purchases made through these links are subject to the refund policies of those third-party providers, not wovomzen's Refund Policy. We recommend reviewing the refund policies of any third-party service before making a purchase.

Payment Processing Timeframes

When a refund is approved:

  • Credit card refunds typically appear on your statement within 5-10 business days
  • Debit card refunds typically appear in your account within 5-7 business days
  • PayPal refunds typically appear in your PayPal account within 3-5 business days

Please note that the actual time it takes for a refund to appear in your account may vary depending on your financial institution.

Exceptional Circumstances

We understand that exceptional circumstances can occur. If you believe your situation warrants special consideration outside of our standard refund policy, please contact our customer service team at [email protected] with a detailed explanation of your circumstances. We will review each case individually and strive to find a fair resolution.

Changes to this Refund Policy

wovomzen reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact us:

  • By email: [email protected]
  • By phone: +44 608 931 8505
  • By mail: Flat 96s Lee Lake, Paulineport, E9 5LR, United Kingdom

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM GMT.